It’s not every day I get to see 1,000 robots all in one place, so today is special in a few ways. First of all, I’m here in Ängelholm, Sweden at the Boozt Fulfillment Center, and am about to take a tour of their facility - robots and all - in a few minutes.
But before that, we’re going to talk about creating amazing efficiencies while also delivering on an amazing customer experience in online retail. After all, why can’t you have a lower cost per transaction while raising your net promoter score?
To help me discuss this topic, I’d like to welcome Tobias Sjölin, CTO of Boozt Fulfilment & Logistics - a division of Boozt Group.
I had a great conversation with Tobias Sjölin, CTO of Fulfilment & Logistics at Boozt. In this episode, we discussed Tobias's career journey- helping to build Boozt's in-house technology capabilities from seven developers to over 200 today. He shares insights into Boozt's entrepreneurial culture and how it empowers teams through autonomy, flexibility, and exciting challenges. He explains how Boozt encourages daily innovation and uses AI to automate tasks and elevate developers' work. He also outlines Boozt's future growth strategies and how fulfilling the consumer experience is central to their supply chain improvements.
Discover more details here.
Questions I asked:
What are the big milestones from your career so far?
What are the key characteristics that define an ideal candidate?
How is AI implemented in Boozt, and what is its impact?
What are the expectations, trends, and sustainability on the fulfillment side?
Where do you see Boozt going in the next five years?
If you could offer advice to executives in the supply chain industry, regardless of the sector, with a focus on the consumer perspective, what would it be?
A phenomenal guest, Tobias Sjölin, the CTO of Boozt Fulfillment and Logistics, is joining us to kick off a new season. Tobias invites us into his universe and unravels the intriguing concept of ‘build or buy’ in multiple contexts. From houses and pizzas to diving deep into the intricate systems within the exciting world of being an e-commerce giant.
In this episode:
A firsthand look into Boozt’s journey through custom systems versus off-the-shelf solutions
The resilience it takes when your pioneering ideas are met with skepticism
Insights about digitalizing operations, optimizing processes, and delegating qualified tasks to free up team members
Automation and the importance of human-centric values
Creating a working culture that encourages employees to ask for help
The significance of customer feedback and learning from previous mistakes
And a lot more.
This episode is filled with tech insights, management philosophies, and personal anecdotes that you won’t want to miss.